Job Description for Customer Care Representatives Job in Malta (Europe)
- Customer Care Representatives communicate with clients over the phone, via email, live chat or through social media to provide customer service, conduct research or make sales.
Key Responsibilities & Accountabilities for Customer Care Representatives Job in Malta
- Answer phone calls, emails, internet chat or social media messages from customers.
- Handle customer complaints, queries, or payments.
- Inform customers on various products and services offered by the organisation.
- Provide technical support to customers experiencing difficulties with the
- organisation’s products or services.
- Keep customer records in the organisation’s databases up to date.
- Follow internal processes and procedures.
Compatibility with the Company’s Values
- Possess an aptitude towards creating a safe environment to himself and others
- Be able to commit and provide quality to his/her line of work
- Strive to create a customer-driven approach
- Believe that teamwork makes work more efficient and leads to better productivity
- Show respect and integrity at the workplace and able to work in a team
- Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
- Cultivate a strong understanding of key social and environmental issues
Competencies for Customer Care Representatives Job in Malta
- Not Applicable
- Numeracy skills
- Customer care skills
- Organisational and planning skills
- Problem solving and decision-making skills
- Time management skills and the ability to work under pressure and adhere to tight deadlines
- The ability to work independently and as part of a team
- A clear voice
- A methodical approach to work
Technical (Specific to the Job)
- Knowledge of administrative and clerical procedures and systems
- Knowledge of foreign languages may be necessary when dealing with foreign customers
- Telephone skills
- Typing skills
- The ability to use and maintain office equipment
- IT skills
- Free Joining tickets
- Work Permit provided
- Medical Insurance provided
- VFS expenses in India on candidates