Customer Care Representatives

Job Description for Customer Care Representatives Job in Malta (Europe)

Position Summary

• Customer Care Representatives communicate with clients over the phone, via email, live chat or through social media to provide customer service, conduct research or make sales.

Key Responsibilities & Accountabilities for Customer Care Representatives Job in Malta

• Answer phone calls, emails, internet chat or social media messages from customers.
• Handle customer complaints, queries, or payments.
• Inform customers on various products and services offered by the organisation.
• Provide technical support to customers experiencing difficulties with the
• organisation’s products or services.
• Keep customer records in the organisation’s databases up to date.
• Follow internal processes and procedures.

Compatibility with the Company’s Values

• Possess an aptitude towards creating a safe environment to himself and others
• Be able to commit and provide quality to his/her line of work
• Strive to create a customer-driven approach
• Believe that teamwork makes work more efficient and leads to better productivity
• Show respect and integrity at the workplace and able to work in a team
• Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
• Cultivate a strong understanding of key social and environmental issues

Competencies for Customer Care Representatives Job in Malta

Leadership/Management

• Not Applicable

Personal

• Numeracy skills
• Customer care skills
• Organisational and planning skills
• Problem solving and decision-making skills
• Time management skills and the ability to work under pressure and adhere to tight deadlines
• The ability to work independently and as part of a team
• A clear voice
• A methodical approach to work

Technical (Specific to the Job)

• Knowledge of administrative and clerical procedures and systems
• Knowledge of foreign languages may be necessary when dealing with foreign customers
• Telephone skills
• Typing skills
• The ability to use and maintain office equipment

Information Technology

• IT skills

Terms :

• Free Joining tickets
• Work Permit provided
• Medical Insurance provided
• VFS expenses in India on candidates