Hiring for 3 Best Customer Care Representatives Job in Malta

Customer Care Representatives

  • Malta
  • Posted 4 months ago

To apply for this job please visit omanagencies.zohorecruit.com.

Job Overview
Job Location

Job Description for Customer Care Representatives Job in Malta (Europe)

Position Summary

  • Customer Care Representatives communicate with clients over the phone, via email, live chat or through social media to provide customer service, conduct research or make sales.

Key Responsibilities & Accountabilities for Customer Care Representatives Job in Malta

  • Answer phone calls, emails, internet chat or social media messages from customers.
  • Handle customer complaints, queries, or payments.
  • Inform customers on various products and services offered by the organisation.
  • Provide technical support to customers experiencing difficulties with the
  • organisation’s products or services.
  • Keep customer records in the organisation’s databases up to date.
  • Follow internal processes and procedures.

Compatibility with the Company’s Values

  • Possess an aptitude towards creating a safe environment to himself and others
  • Be able to commit and provide quality to his/her line of work
  • Strive to create a customer-driven approach
  • Believe that teamwork makes work more efficient and leads to better productivity
  • Show respect and integrity at the workplace and able to work in a team
  • Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
  • Cultivate a strong understanding of key social and environmental issues

Competencies for Customer Care Representatives Job in Malta

Leadership/Management

  • Not Applicable

Personal

  • Numeracy skills
  • Customer care skills
  • Organisational and planning skills
  • Problem solving and decision-making skills
  • Time management skills and the ability to work under pressure and adhere to tight deadlines
  • The ability to work independently and as part of a team
  • A clear voice
  • A methodical approach to work

Technical (Specific to the Job)

  • Knowledge of administrative and clerical procedures and systems
  • Knowledge of foreign languages may be necessary when dealing with foreign customers
  • Telephone skills
  • Typing skills
  • The ability to use and maintain office equipment

Information Technology

  • IT skills

Terms :

  • Free Joining tickets
  • Work Permit provided
  • Medical Insurance provided
  • VFS expenses in India on candidates
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