Deputy Shop Manager

Job Description for Deputy Shop Manager Job in Malta (Europe)

Position Summary :

• The Deputy Shop Manager plans, coordinates, and monitors all activities of sales workers.

Key Responsibilities & Accountabilities for Deputy Shop Manager Job Malta :

• Guarantees the satisfaction of clients and propose corrective actions plans to improve Customer satisfaction.
• Assists the Management in the development and implementation of plans (Business operations) and objectives for the Store and the Company.
• Overseas the smooth overall running of the Shop, responsible for daily activities of the Store.
• Develops a quality relationship together with the Team Leaders, with your customers to provide everyone with the best shopping experience.
• Checks and follow-up Customer Care Service: complaints and requests in due time.
• Responsible of the general outfit of the Shop: aisles and shelves are clean and clear.
• Regarding Products: availability, prices, and labelling (clean, clear, visible), facing and cleanliness. Works in close collaboration with Team Leaders, Warehouse Manager, Visual Merchandising, Replenishment Leader, and Store.
• Follows and anticipates the seasonality of the products and the commercial operations, arranging promotional offers areas accordingly together with the Team leaders.
• Suggests areas for Improvement to your Shop Manager and Team Leaders: Upsell and Cross-sell opportunities, promotions, pricing, competitors visits. Shows interest in novelties (Technical, design, new range, fashion.
• Suggests products to Shop Manager and Purchasing Department in order to give clients a complete assortment:  what is missing in the assortment and what has to be removed too.

Compatibility with the Company’s Values :

• Possess an aptitude towards creating a safe environment to himself and others
• Be able to commit and provide quality to his/her line of work
• Strive to create a customer-driven approach
• Believe that teamwork makes work more efficient and leads to better productivity
• Show respect and integrity at the workplace and able to work in a team
• Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
• Cultivate a strong understanding of key social and environmental issues

Competencies of Deputy Shop Manager

Leadership/Management

• People management and supervisory skills to supervise a team
• Personnel management skills
• The ability to lead and motivate a team to reach targets

Personal

• Organisational and planning skills
• Problem solving and decision-making skills
• Time management and multitasking skills
• The ability to work under pressure and meet deadlines
• The ability to work independently and as part of a team
• Commercial awareness and business skills
• The ability to build long-lasting business relationships
• The ability to understand customers’ needs
• The ability to negotiate and persuade
• A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude

Technical (Specific to the Job)

• Knowledge of the products being promoted
• Knowledge of competitors’ products and services
• Knowledge of consumer rights
• Knowledge of trading laws and local regulations
• Selling skills and techniques, including the ability to upsell
• Marketing skills and the ability to attract new customers
• Financial management skills

Information Technology

• Fluent with MS Office Applications (Word, Excel)
• IT skills

Health & Safety

• Knowledge of health and safety procedures

Terms 

• Free Joining tickets
• Work Permit provided
• Medical Insurance provided
• VFS expenses in India on candidates